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Knowledge base
Terrys Fabrics FAQ's
Orders
6
My credit card was refused while ordering
When will payment be taken from my account?
How will I know that my order has been received?
Can I place an order over the phone?
Can I cancel my order?
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Returns, Refunds & Exchanges
5
How do I return my items?
Do I pay for returns?
Returning a "no quibble refund" item?
Can I return fabric purchased from your website?
Can I Exchange Products I have purchased?
Shipping & Delivery
11
Can I arrange a specific date for items to be delivered?
Do I need to be at home to accept deliveries?
Will my order be part shipped?
How and when will my order arrive?
Can I order goods to be shipped outside the UK?
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Pre-Sales Queries
7
Do you send samples?
Can I pay by cheque?
How do I order samples from your website?
Can I order samples by email or phone?
How secure is your online payment system?
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Technical Issues
5
My Voucher Code Does not work
My address is not listed in the postcode lookup
The “Find address” button does not work
I cannot register an account
I am having problems completing my order
Product Queries
10
Do you have a catalogue?
How much fabric do I need?
Can you trim your ready made roller blinds to size?
How do I find details of fabrics on our website
How to use our roman blind kits
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Measuring & Fitting
9
How can I find fitting instructions for curtain poles?
Measuring a window for curtains
Measure window for curtain poles
Measuring a window for curtain tracks
Measuring for pelmets and wraps
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Other Queries
5
How is VAT charged on goods sold by Terry’s Fabrics?
How do I reclaim VAT for exporting goods?
How do I get a VAT receipt?
Contact Us
Glossary of useful terms
Rewards Program
14
What is this?
Who can join?
How do I earn points?
How do I view my point balance?
How do I redeem my points?
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