Orders 6

• My credit card was refused while ordering
• When will payment be taken from my account?
• How will I know that my order has been received?
• Can I place an order over the phone?
• Can I cancel my order?

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Returns, Refunds & Exchanges 5

• How do I return my items?
• Do I pay for returns?
• Returning a "no quibble refund" item?
• Can I return fabric purchased from your website?
• Can I Exchange Products I have purchased?

Shipping & Delivery 11

• Can I arrange a specific date for items to be delivered?
• Do I need to be at home to accept deliveries?
• Will my order be part shipped?
• How and when will my order arrive?
• Can I order goods to be shipped outside the UK?

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Pre-Sales Queries 7

• Do you send samples?
• Can I pay by cheque?
• How do I order samples from your website?
• Can I order samples by email or phone?
• How secure is your online payment system?

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Technical Issues 5

• My Voucher Code Does not work
• My address is not listed in the postcode lookup
• The “Find address” button does not work
• I cannot register an account
• I am having problems completing my order

Product Queries 10

• Do you have a catalogue?
• How much fabric do I need?
• Can you trim your ready made roller blinds to size?
• How do I find details of fabrics on our website
• How to use our roman blind kits

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Measuring & Fitting 9

• How can I find fitting instructions for curtain poles?
• Measuring a window for curtains
• Measure window for curtain poles
• Measuring a window for curtain tracks
• Measuring for pelmets and wraps

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Other Queries 5

• How is VAT charged on goods sold by Terry’s Fabrics?
• How do I reclaim VAT for exporting goods?
• How do I get a VAT receipt?
• Contact Us
• Glossary of useful terms

Rewards Program 14

• What is this?
• Who can join?
• How do I earn points?
• How do I view my point balance?
• How do I redeem my points?

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