If you'd like to return an item you can now use our returns portal. There are 4 simple steps to follow:


1) Choose where you are returning the item/items from

2) Choose what type of products/products you would like to return

3) Choose your return delivery method

4) Print and complete your return form


To use our returns portal click here.


Courier/Delivery service of your choice

Alternatively you are free to return items to us via a courier or delivery service of your choice (e.g. Royal Mail) and the above options are only our recommended services.

Should you choose to use an alternative courier we advise that you use a tracked service to ensure both ourselves and you can confirm that we have received the return safely.

Also be aware that not all courier services may be insured against damage as standard.


Our returns address is:
Terry’s Textiles Ltd
Unit 6-8 Winpenny Road,
Parkhouse Industrial Estate East,
Newcastle under Lyme,
ST5 7RH


If you still need help then please raise a support ticket