When your order qualifies for free shipping this will be automatically displayed on the checkout page under the shipping options. If you have a free shipping code then you will need to redeem this at checkout in order to get free shipping.
We offer free shipping to selected products, and orders over the value of £100. Free shipping is only available to mainland UK. Other areas such as Scottish highlands, Ireland etc additional surcharges may apply.
If you think your order qualifies for free shipping please check the items on the order to ensure that they all qualify for this, and that the delivery address is within our designated free shipping area. Alternatively you can contact us and we will be able to assist you.
If you still need help then please raise a support ticket.