Returns, Refunds & Exchanges

How do I return my items?
If you'd like to return an item you can now use our returns portal. There are 4 simple steps to follow: 1) Choose where you are returning ...
Fri, 27 Oct, 2017 at 12:13 PM
Do I pay for returns?
We do not offer a free returns service but we do offer some convenient services you may use to return your items to us. Please click the link be...
Fri, 27 Oct, 2017 at 12:14 PM
Returning a "no quibble refund" item?
Returning items which have the benefit of our no quibble refund guarantee is simple. Simply pack up the items you wish to return to us complete with...
Fri, 27 Oct, 2017 at 12:15 PM
Can I return fabric purchased from your website?
As we have to cut the fabric you require from a roll, fabric purchased from our website is not covered by our no quibble refund guarantee and is subject ...
Fri, 27 Oct, 2017 at 12:15 PM
Can I Exchange Products I have purchased?
  Unfortunately, while we can refund products you have purchased from us, because we do not retain your credit card details, it is not possible for us ...
Fri, 27 Oct, 2017 at 12:15 PM